MDR Escalation Contacts

MDR customers can manage their escalation contacts directly within Control for faster, more reliable urgent notifications.

What’s New?

• Assign escalation status and phone numbers to Control users when inviting or editing their profiles
• See all escalation contacts at a glance in the MDR Dashboard
• Update or add new contacts anytime without contacting MDR support

How to Add or Edit Escalation Contacts

1. Go to your MDR Dashboard in Control
2. Click Add New Contact or update an existing one
3. Add or edit the user’s phone number
4. Check “Designate as an MDR Escalation Contact”
5. Save changes

Update Existing Contacts:

Dashboard Reminders:

List of Escalation Contacts in MDR Dashboard:

FAQ
Q: If I’m not an MDR customer, will I see these options?
A: No—these features are exclusive to MDR customers and won’t appear in Control for others.