For our Coalition MDR customers, we introduced "MDR Alerts" where they can see all the security alerts identified via Endpoint Detection and Response platforms in Control. Now you can see what Coalition's MDR team has been doing for you without needing to log into another tool.
Active Alerts:
Alerts for potential suspicious activity that the Coalition MDR team is actively investigating. Some of these alerts are marked as "Needs Action" which indicates that Coalition MDR team needs your immediate attention and you have a pending action on it.
You need to indicate if the suspicious activity is expected in your environment, so that the analysts can take the necessary steps accordingly.
Resolved Alerts:
Alerts that have been investigated, addressed and closed by the Coalition MDR team.
MDR Email Alerts:
If any suspicious activity is found by the Coalition MDR team that requires your input, you will also get notified via an email from mdr-alerts@coalitioninc.com sharing our findings. This email will contain a link to Control so you can respond to the finding there, or you can simply respond to the email.