Can I quote Admitted & Surplus at the same time?
Yes! You can now create Admitted and Surplus quote options side by side. At the beginning of the application, you will have the ability to select which market(s) you’d like to quote (Admitted and/or Surplus). Additionally, you can add either Admitted or Surplus options on the coverage configuration page.
Note: Brokers will only have access to Admitted and Surplus based on their permissions.
Can I configure different coverage packages side by side?
Yes, the new quoting experience has upgraded multi-quote functionality. In addition to being able to quote Admitted and Surplus side by side, you will now be able to build up to three different configurations of coverages. This gives you more flexibility to design a set of quotes best for each individual client.
I see new coverages available in the Coverage configuration screen. What’s changed?
Good eye! The coverage set has been expanded to better match the options available in our policy, whether as base coverages or via endorsement. Most notably, we’ve made it clearer that the following coverages are included via endorsement on the surplus lines policy.
- Non-IT Vendor Contingent Business Interruption
- Impersonation Repair Costs
- Invoice Manipulation
- Proof of Loss Preparation Expenses
- Court Attendance
- Criminal Reward
Note: Please check individual quotes for sub-limits and details.
Can I now add an Additional Limit for Breach Response Costs on Coalition Insurance Company Admitted quotes?
Yes (or at least, very soon)! An option to add an additional limit for breach response costs will now be configurable on Admitted quotes. As a broker, you will have the ability to select or deselect this coverage as long as “Breach Response Costs” are included.
What information will be saved while quoting? Does this happen automatically?
Good news! As you move through the quoting flow, your progress is saved automatically. There are three distinct steps where your information is saved:
- Once the account is created → You will be able to find the account on your dashboard and go back to revisit an application.
- Auto-save in place as application questions are answered → As you answer questions, we save each new response. If you leave for lunch and come back later, you’ll be able to resume your quote with all information pre-filled.
- Custom quote configurations → Custom quote configurations will be saved during your quoting session. This means that if you configure a custom limit/retention/coverage set, and then navigate back to the application questions, the information will be saved. However, if you abandon the quote flow, we will not be able to save the specific quote configuration. To prevent this frustration, we show a warning letting you know any custom quote configurations will be lost.
Coalition is known for fast quoting. How does the new quoting flow compare?
It’s faster. The old experience averaged about 7 minutes to create a quote. In the new experience, it’s very feasible to complete it in 3 to 4 minutes. Most importantly, if a broker wants to configure Admitted/Surplus or even multiple coverage options side by side, they’ll be able to do that at once, saving a bunch of time!
How do the new recommendations work?
The new quoting flow shows two recommendations, based on Coalition’s claims data and benchmarking insights.
- Coverage Bundle recommendations will be based on industry, for example- “78% of clients in your industry select this bundle.”
- Limit recommendations will be based on revenue and industry, for example -“84% of peer clients select $1M limits”
In addition, on the limit recommendation, the broker can see expanded claims info that is pulled directly from our Claims Calculator / Cyber Risk Assessment. All of this information is based on Coalition’s proprietary data.
When quoting, it can be hard to know what account I’m updating. Has this been improved?
Yes! This is one of the most exciting new features. Here are three key improvements:
- We will list the Account at the top of the quoting page, making it super clear which account is being quoted
- Brokers will explicitly create accounts and have the ability to edit the information inside
- We will display more explicit account match results and preview any matches to brokers to reduce duplication
Screenshots help show these features. See below:
What information can I share with an underwriter?
Brokers will now be able to upload key underwriting information during the quote flow in three places.
- Prior Claims = Yes → You can upload any relevant PDFs (loss runs, claims history, applications, etc)
- Possible Claims = Yes → You can upload any relevant PDFs (breach details, etc)
- Tech E&O Prior Claims = Yes → You can upload any relevant PDFs (loss runs, claims history, applications, etc)
This will speed up the review process and help centralize application information for our underwriters.
Note: We can only accept PDFs at this time.
I see the option to add Tech E&O on any quote. How does that work?
Tech E&O is a key coverage available on our USA Surplus product. Tech E&O is a nuanced product. For certain industries, it is required. For other industries, it’s a purely discretionary coverage to add. For yet a third bucket of industries (like lawyers), it’s not available. For all Surplus quotes, we will ask the broker if they’d like to add Tech E&O. When it is required, we will make this clear to the broker. To simplify the application questions, Tech E&O will have a dedicated section in the quoting experience.
Is there still a single vs. multi page option?
Nope. We’ve done away with both, in favor of sectioned application question buckets. In testing, it ends up being as fast as the single page, with the easy user experience of the multiple. Here is how we section the questions:
- Account creation (company name, address, industry, revenue, etc)
- Basic application questions (what markets to quote, record count, employee count, backups, prior claims)
- Advanced cyber questions (MFA, wire controls, content removal policies, etc)
- Tech E&O (if desired)
Happy Quoting!
Can I add additional context or documents to my application?
Yes. You can help accelerate the underwriting review process by uploading key documents directly in the quoting flow. Important documents to consider sharing include:
- Expiring policies
- Competitive quotes
- Loss runs
- Claims history
By providing these documents upfront, you give underwriters crucial context for a more efficient review of your application.
Does Retail Connect / Wholesale to Retail / W2R work the same?
Yes, Retail Connect (aka Wholesale to Retail/W2R) will remain in the new experience, too. There aren’t any notable changes specific to Retail Connect – they will benefit from the same features outlined on this page without any disruption to their existing W2R accounts.
What hasn’t changed?
Good question. Many of the features you're accustomed to are still here!
Features which remain the same:
- Industry selection → The same snappy search + support for NAICS code searching
- No domain reminders → We will continue to remind you to add domains
- Ability to create new quotes from scratch → You can start a quote from the dashboard at any time
- Ability to create a new option in an existing account → You can create new options in existing accounts
- See Secondary Review Status → You will be alerted for anything going to secondary review