Getting started with direct billing
What policies are eligible for direct billing?
At this time, only U.S. admitted cyber policies are eligible for direct billing.
Agency pay is currently the only option for non-U.S. locations (i.e., Canada, UK, Australia), other products such as Executive Risks, and surplus (non-admitted) policies. This page will be updated as the functionality expands.
My agency opted in to direct billing. Can I still use agency billing for my client?
The ability to change the billing type of a specific policy is not available at this time. Direct billing is set at the agency level.
How do I get started with direct billing?
Reach out to your dedicated point of contact to get started.
Is there an additional cost to use direct billing?
- There is no additional charge for brokers to use direct billing.
How will this affect billing for surplus lines policies?
There are no changes to the billing process for surplus lines (non-admitted) policies at this time.
How will this affect my commission?
There will be no changes to the commission percentage you receive. Commission will be paid out at least monthly.
How can policyholders pay for their policies?
Policyholders pay via ACH through the secure payment portal linked in the billing emails or via Coalition Control™.
Is there an option for my client to pay in installments?
Installment payments are not available at this time. All policies must be paid in full on or before the payment due date.
When are payments due?
The payment due date for policies that use direct billing is on the bind date or policy effective date, whichever is later.
How will my clients be notified that a payment is due?
Coalition will send you and your policyholders emails with an invoice attached, as well as a link to our secure payment portal.
What happens if a payment is overdue?
Coalition must adhere to strict remittance guidelines enforced by our insurance carrier that requires us to send a Notice of Cancellation (NOC) to policyholders for any invoice not paid within ten (10) days of the invoice due date (Outstanding Invoice). In the event of an Outstanding Invoice, an NOC will be issued to you and your policyholder notifying both respective parties that the policy will be canceled fifteen (15) days after the NOC, if the policy remains unpaid.
Who can my policyholders contact if they have questions regarding payment?
You or your policyholders can reach out to us at email@example.com with any questions.